Refund Policy

At LetsFAME, customer satisfaction is our priority. Our refund policy ensures fairness and transparency. Should you require a refund for any reason, we're here to assist you promptly and fairly. Please review our subscription refund policy to ensure eligibility.

Eligibility for Refund

Customers are entitled to request a refund within fifteen (15) days from the commencement of their initial subscription or any subsequent renewal period. To be eligible for a refund, requests must be submitted within this specified timeframe.

Requesting a Refund

To submit a refund request, please contact our customer support team through the LetsFAME app or by emailing support@letsfame.com. Include your account details and a detailed reason for the refund to facilitate the process.

Review and Decision Process

Our team will review your request swiftly and aim to provide a decision within 1 to 3 business days. You will be notified of the decision via the email address associated with your account.

Refund Issuance

Approved refunds will be processed back to the original payment method used at the time of purchase. Please note that it may take up to 7 to 10 business days for the refund to appear in your account.

Subscription Benefits

Once a refund is issued, any subscription benefits will be terminated immediately.

Outside Eligibility Window

Refund requests submitted beyond the six-day eligibility window will not be considered.

Partial Use

A full Refund will not be issued for any subscription partially used or if exclusive benefits provided during the subscription period were extensively accessed.

Technical Issues

Refunds will not be granted for problems related to the user’s hardware or internet connectivity that affect service utilisation.

Promotional or Discounted Subscriptions

Subscriptions purchased at a promotional or discounted price are non-refundable unless the terms of the promotion state otherwise.

International Considerations

Local Laws and Regulations: International customers' refund requests will adhere to the consumer protection laws applicable in their country of residence.

International Payment Methods: Refund timelines may vary based on the international payment methods used.

Time Zone Differences: Time zone variances may impact international refund requests' response and processing times.

Changes to the Policy

LetsFAME reserves the right to modify or update the refund policy as deemed necessary. Any changes made to the policy will be communicated to users promptly, either through email notifications, updates within the LetsFAME app, or by posting the revised policy on our website. Continued use of LetsFAME subscription services after the implementation of any changes to the refund policy constitutes acceptance of the modified terms.